Holly HY / 31 October 2024 / Categories: Product and Brands, Brands, Opinions

EE

Just phoned up absolutely fuming

I have had 3 goes on EE web chat to resolve a problem I’ve had for 8 to 10 weeks.

Phoned up today absolutely fuming

One technical support lady, calm, capable, super experienced female Cecilia got me back on track. Which is almost even more frustrating, all that pain for what was actually potentially something really simple.

My advice, don’t use the web chat to contact EE. Nothing happens. And they don’t have a customer service email.

The downside of having to ring their 150 number it does take a while, you do have to sit on hold, even as a business customer, and you do have to tell more than one person the problem, which when I’ve said it all three times before and not got anywhere it did wind me up a bit.

The best thing I have found to do, is just press the “thinking of leaving” button immediately, even if you are not as this is the line that gets picked up the quickest.

The sad part about all of this for EE is I have suffered terrible service for weeks, been complaining about it up a storm and finally when I got put through to someone, in this case Cecilia, who was clearly competent, capable and experienced, she was able to provide me with a logical explanation and potential fix in 20 seconds.

I haven’t tried the fix yet as I don’t have any internet, (the problem) but as soon as I do I’ll update the snoop.

Cecilia is in the technical small biz support team. I told her I’d follow what she had told me to do and would call back tomorrow to update her. She said she would call me back to ensure my issues had been resolved.

I do feel better, hopefully my normal service will resume shortly. It’s just a shame it took me 8 weeks to get someone at EE to take ownership of my issue.