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Mark Hutchinson / 19 February 2025 / Categories: City, Services, High Street Brands, Corporate Brands

Lloyds Bank Credit Card

It’s the 24:7 help bot

Lloyds Bank Credit Card

For about 10 days now I have been having a discussion with customer service at Lloyds bank via their bot what’s app sort of customer service “service” they call 24:7 help.

Except getting the help is not always as easy as say picking up the phone and talking to someone, getting the issue sorted and it not happening again.

I know Lloyds are not the only company to use this sort of communication which is cost effective for them and entirely frustrating to the customer.

I did a balance transfer onto a Lloyds Bank credit card for an attractive rate and have absolutely no complaints regarding that except, I’ve had a few issues, not my fault, where the internal system has bounced me back to a high interest rate automatically and I have fought to get the reduced interest rate, paid for at the outset, in my case about 300 quid reinstated.

The issue for the me, the only way I can speak to Lloyds is through the bot and today, in the middle of a conversation that has been ongoing for a few days now; (you say your bit and then have to wait for someone to respond, but you don’t know when they respond so you either have to keep logging in and checking to see or you just wait and have these long drawn out conversations with a load of different people,) the bloody bot won’t load at all.

“Server cannot connect to network, please retry”

Arghhhhhhh

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ProsAttractive interest rate
ConsCan’t speak to anyone about a problem
Websitewww.lloydsbank.com
Mark Hutchinson

Mark HutchinsonMark Hutchinson

I met a girl a long time ago way before I met Suzy who told me one day she’d be a tech billionaire and I believed her. She was very beautiful and gave me social capital…. Look it up. We stayed friends

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I’m a lone wolf with a woman who is not my wife, accepting, partners in life by my side who I adore. I know she’s stronger than me, more compassionate than me, wiser than me and kinder than me. I love time to myself to fish, to smoke, to dabble in tech and to go off into the woods and be alone when I need to Bear Grylls it. Used to be a bad man now I’m a better man

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