Holly HY / 04 November 2024 / Categories: City, Services, Brands, High Street Brands, Corporate Brands, Opinions

Nationwide Building Society

When the staff are embarrassed

I’d give a job to the customer service person I have just spoken to at Nationwide Building Society. He was so good he let me know he was embarrassed by what he was having to tell me, without saying anything in so many words.

I put a complaint in about my new credit card on 22nd October. The customer service person told me to expect a call in 2 to 3 business days.

I called again today 12 days later to be told the reponse time for customer complaints is between 3 and 56 business days.

A bit of a difference.

My complaint relates to being offered a credit card with a promotional 0% offer on my banking app. I applied. I was approved.

Here’s the tricky bit, when the new card arrived, no promotional offer.

This has happened to me once before, I started using a new Barclaycard to discover the 0% offer I thought I’d accepted wasn’t and my big purchase I thought was interest free I was paying interest on.

Thank goodness I checked this time.

And thank goodness for the savvy customer service person who advised me NOT to close the new high interest credit card down just yet as I wouldn’t get another offer for a year.

Very cute advertising campaigns but not sure Nationwide is actually any different from the bigger banks.

I have been a nationwide customer for 15 years. They have my savings and chequing accounts. I am not so frustrated I am leaving. Better the devil I know at the moment but buyer definitely beware.

Who is the bank who says “By your side” or “On your side” NOT the Nationwide.

Nationwide say “It’s a good way to bank.”

I say, “Muffin me Nationwide” I need a sweet treat after that.