I don't do much shopping online purely for the reason I have been ripped off a couple of times and would rather not have the hassle. That said when I read that ASOS were to be one of the first British Online fashion companies to publish who was making their clothes and where in an effort to show a more caring, socially responsible side to their business I decided to reward the shift in policy by making a purchase.
On a side note I must say DPD the company they use to deliver their items were incredible, they kept in touch the whole day of the scheduled delivery and my item arrived within the 1hr predesignated window, absolutely brilliant.
Unfortunately the item shipped was a different size to the one ordered which was a little disappointing but I did love it and wanted the correct size so I found the customer service number and gave them a call.
I was on the phone about 30 minutes and had to wait on hold for about 12 minutes before being dealt with but once I got through the agent apologised and the problem was resolved quickly at no additional expense which made me happy.
Fast forward about a month and I get my mobile phone bill, I own my own phone (no contract) and have a sim only deal with unlimited free calls and texts so my bill never varies by more than a pound or two month to month.
On the bill I find a £16.00 charge to a 0871 number I don't recognise. When I dial I immediately discover it is the ASOS customer care line. Buyer beware if you need to call ASOS from a mobile for any reason, even if you have a problem that is not your fault you will be paying 50p-60p a minute on this premium service line, maybe not so socially responsible after all.
Other snoops by March Moss