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March Moss / 02 May 2017 / Categories: Brands, Clothes, Corporate Brands

ASOS

ASOS

I don't do much shopping online purely for the reason I have been ripped off a couple of times and would rather not have the hassle. That said when I read that ASOS were to be one of the first British Online fashion companies to publish who was making their clothes and where in an effort to show a more caring, socially responsible side to their business I decided to reward the shift in policy by making a purchase.

On a side note I must say DPD the company they use to deliver their items were incredible, they kept in touch the whole day of the scheduled delivery and my item arrived within the 1hr predesignated window, absolutely brilliant.

Unfortunately the item shipped was a different size to the one ordered which was a little disappointing but I did love it and wanted the correct size so I found the customer service number and gave them a call.

I was on the phone about 30 minutes and had to wait on hold for about 12 minutes before being dealt with but once I got through the agent apologised and the problem was resolved quickly at no additional expense which made me happy.

Fast forward about a month and I get my mobile phone bill, I own my own phone (no contract) and have a sim only deal with unlimited free calls and texts so my bill never varies by more than a pound or two month to month.

On the bill I find a £16.00 charge to a 0871 number I don't recognise. When I dial I immediately discover it is the ASOS customer care line. Buyer beware if you need to call ASOS from a mobile for any reason, even if you have a problem that is not your fault you will be paying 50p-60p a minute on this premium service line, maybe not so socially responsible after all.

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Websitewww.asos.com
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March MossMarch Moss

I am a midwife originally from Sri Lanka living and working in Leicester, UK

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I am a single mom with two teenage daughters and a 12 year old son. I have lived in the UK for over twenty years and recently I became a British citizen, something I am very proud to be as UK is now very much my home. I work hard. I love people. My talent as a Doula began in Sri Lanka, coaching women through giving birth holistically and spiritually. i bring this experience and passion into my midwifery. I love musical theatre and singing. I also love supporting my local theatre The Curve Theatre, leicester. Since becoming a citizen I have become interested in politics and am active in my labour union to help my fellow nurses across the UK. i joined PS to connect with like minded people originally. Enjoyed sharing helpful tips, how I save money. where I like to travel and making a little bit of extra money on the side. It's fun being paid to share your opinion.

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