Outstanding Service at a Stressful Moment!
My car broke down at one of the worst possible places — a very busy junction at Fosse Park in Leicester. Naturally, I was stressed, vulnerable, and worried about the disruption. But then came the heroes in orange — and in particular, Ali from the RAC, who turned everything around.
Ali arrived in under 30 minutes, which was impressive in itself, but it was him who made the experience truly exceptional. From the moment he turned up, he was calm, capable, and incredibly action-driven. He took complete control of the situation with confidence, efficiency, and a smile.
But beyond the technical expertise, it was Ali’s attitude that stood out. He was one of the most positive, charming, and genuinely uplifting people I’ve ever met. You could tell he truly loves his job — and that passion translated into top-notch service and reassurance throughout. He made a stressful moment feel like no big deal, and even managed to make it a pleasure.
People like Ali are rare. The RAC is lucky to have him — and so was I. Thank you, Ali, for being a total legend.
— Grateful driver at Fosse Park
RAC Man In Black Uniform
Ali from the RAC gets everything sorted
When your vehicle breaks down, the urgency and stress to get back on the road can be overwhelming. RAC, known for its reliable roadside assistance and recovery services, offers a streamlined and efficient process to help motorists in distress. Here’s a concise overview of what I experienced from the moment I reported my breakdown to the arrival of help, along with insights into the average response times.
Reporting Your Breakdown:
The first step in accessing RAC’s rescue services is reporting your breakdown. This can be done via the RAC mobile app, website, or by calling their dedicated hotline. When reporting, you will be asked to provide your location, the nature of the breakdown, and your membership details if applicable. It’s beneficial to provide as much information as possible to ensure that the responding team is well-prepared with the right tools and parts.
What Happens Next?
Once your breakdown is reported, RAC employs a sophisticated system to dispatch the nearest patrol or recovery vehicle to your location. RAC’s patrols are highly skilled technicians equipped with advanced diagnostic tools and a vast inventory of parts to fix common issues right at the roadside. If the problem is more complex and requires garage-level attention, RAC provides towing services to the nearest approved garage. Communication and Support Throughout the process, RAC ensures that you are not left in the dark. The service provides timely updates about the status of the patrol vehicle and estimated time of arrival. In situations where you might be stranded in a vulnerable position, such as on a busy highway or in poor weather conditions, RAC prioritizes your call to ensure quick response.
RAC Recovery Van
Orange RAC Van
Average Response Times
RAC is renowned for its prompt response times. On average, help arrives within 40 minutes of reporting a breakdown, though this can vary based on location, time of day, and traffic conditions. The organization strives to reach stranded motorists as quickly as possible, with a high percentage of breakdowns attended to in under an hour.
The RAC rescue and recovery breakdown service is a testament to efficient and effective roadside assistance. From the moment I reported my breakdown to the arrival of help, I received professional, courteous, and swift service. While breakdowns are inconvenient, RAC’s commitment to rapid response and comprehensive support helps mitigate stress and got me back on my journey with minimal disruption. Whether it’s a simple fix at the roadside or a more complex issue requiring garage intervention, the RAC ensured I received the necessary assistance promptly and safely.
RAC Complete Peace Of Mind Tagline
RAC Van and RAC sign