Holly HY / 05 March 2025 / Categories: Travel and Holidays, Transport, Flights, Travel Companies

Jet 2 and my message to Robin Terrell

It’s been exactly 14 days since my return from vacation and my email to Jet 2 complaints department.

Since issuing their first response saying they would take no responsibility for what happened and after posting about what happened Jet 2 followed that up with a second email from the executive team saying they had re looked at my situation and their position was still the same, this mad company have bombarded me with emails and marketing spam, so much so today I tweeted about it on the platform X

The jet 2 handle is @jet2tweets

Jet 2 you are looking like you have no idea what’s going on in your business. How do you think persistently Email marketing email blasting the customers you have let down, to be the best strategy. It actually makes it worse for me after what happened seeing you people in my inbox box every morning.

A company in turmoil I’d say, so busy selling they forgot about the customers they are serving.

The response on X was instructions how to unsubscribe to email marketing. I replied explaining I had never subscribed just made the mistake of becoming a customer.