Previous SnoopLendable London An Online Lender Next SnoopChanel Noir Allure all in one mascara Savannah Black / 02 June 2025 / Categories: Food & Drink, Fast Food McDonald’s and the money making ketchup policy This made me crazy A classic rantAre you using the app today. The robotic automaton auto pilot voice looms out from the drive through metal box. I never use the app, neither does anyone else if you listen to the customers around you and yet the script has to be adhered to without any explanation why the app would be better for us. Should I use the app for a discount? That would be a good reason.I don’t think the food is cheaper if you use the app is it? I think they think if they ask us if we are using the app enough we’ll just suddenly start using it. NOT. It’s just super annoying.I always order the same thing. 2 x McPlant burger meals with water, medium with one ketchup which costs £13.98.Today the price went up by 20p to £14.18 so when I arrived at the window to pay I said “you’ve put your prices up??” The lady in the kiosk looked at me blankly and then said yes.Oh I said when was that? She said three weeks ago. I didn’t question her further, I knew it was rubbish as I buy this lunch once a week and last week and the week before the price was £13.98So when I got to the window to collect my food which I always have to wait for because no one obviously buys the McPlant and they are never ready, should be called slow food not fast food but hey I digress, I just hope they don’t remove them from the menu. This has already happened in the US due to low sales.I asked again about the increased price.I concluded there had been no price increase and I asked if I had been charged 20p for my ketchup. The person in the booth said yes. When I asked why, he said he didn’t know. The policy is everyone gets one free ketchup and if you want more than one you have to pay. Fair Enough. I explained we had only asked for one ketchup for two meals and he said they would refund the 20p for the ketchup.The food wasn’t ready surprise surprise so we had to wait in Bay one.When the food was delivered I asked about my 20p overcharge. Did she have my 20p. The lady who brought the food knew nothing about it.You cannot eat your food in the pick up bay so instead of letting it go cold we abandoned the quest to get the 20p back, it was the principle more than anything, the staff at McDonalds whacking on a charge few would ever question.I thought about how much that would be if they did it to every customer and when questioned staff saying the prices had gone up when they actually hadn’t at all. I wonder what would happen if I just said anything when questioned to my customers, I’d probably get fired.You are going to love the next bit. When we opened to bag to tuck in, yep you guessed it, no ketchup. Print Rate this snoop: No rating yet 27 Tags:One free ketchup mcdonalds Rant Or RaveRantProsVegan option ConsGives you constipation if you eat it too often Savannah BlackSavannah Black Hardworking independent single girl living in London. Other snoops by Savannah Black Contact snooper Full biography Full biography I love live comedy. Some say I am champion, and you’re going to hear me roar. Nothing drives me crazier than rude people and terrible service. Companies that lie to get your money, fake discounts and offers. Don’t say it if it’s not true please. x Comments are only visible to subscribers. Contact author Message sent. Name: Please enter your name. Please enter your name. Email: Please enter a valid email address. Please enter a valid email address. Please enter your email. Subject: Please enter a subject Please enter a subject Message: Please enter the message. I have read and agree to the Privacy Policy and Terms Of Use. Please select if you agree. Please solve captcha Please solve captcha. Close x