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Reiss
Amanda Moss 12052

Reiss

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I have a professional job so have to wear pretty smart clothes to work and in the past I had bought a few things from Reiss that I really liked. I also go to York races a few times a year and like to dress up for that so Reiss was often an easy go to for a nice dress or occasion wear. That was until a while ago I tried to return something and discovered they had a no refunds policy which was actually such a shock as I believed I was a great customer it stopped me shopping there until yesterday when I lured back in by a really great window display and a sweater I liked the look of.

I was pleased to see the jumper was really nice and although quite expensive at £125 I was happy to find it was 60% wool, it's hard to find natural fibres these days as many high st brands are only making acrylic which I find doesn't really last or keep its shape or keep you warm. I tried it on knowing I had to be sure as a mistake could be costly and agreed to purchase anyway explaining to the helpful pleasant person who served me I was aware of the no refunds policy.

Much to my surprise he explained this policy had changed and I now had 2 weeks to return for a refund if I changed my mind.

It is so refreshing that this brand has clearly listened to its customers. I had given the store a wide birth for sometime because of being unable to get my money back but am happy to say I can now return and shop with confidence that should I get home and decide the items aren't for me after all I can take them back without a problem.

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Amanda Moss

Amanda Moss

Amanda Moss

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Chartered Accountant working in Leeds living in York

Full biography

Full biography

I work for a massive brand. I like the horse racing and cooking but my passion is my garden. When we bought our house with over an acre the garden scared me to death. Now it’s my pride and joy.

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Rant or Rave?Rave
ProsYou can now get your money back
ConsPrices are a little steep
Websitewww.reiss.co.uk
How much do you believe in this brand? 3

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