Jenny Smith / 22 April 2025 / Categories: Shops, Specialty

Space NK Space Not Happy About Returns

You can return but

Have you noticed if you make a mistake it’s getting harder and harder to return especially to a beauty supply store. Brands don’t want to take stuff back. What was once an order 2 or 3, see what works best and send the rest back is no more. Serial returner even have their own name now, Bracketeers like racketeers with a B. The activity of buying clothes stuff, wearing using and then trying to return is called Bracketing. Perhaps why returning is being greeted with some hostility at Space NK Space.

Whilst the policy remains clear we all have 28 days to return unopened unused product within 28 days getting our money back and refund processed is proving difficult for some customers including me. Whilst I haven’t yet been banned from shopping, I guess I don’t buy return enough, brands are definitely cracking down on returns. I know Pretty Little things had to apologise to customers a couple of years ago for closing accounts and banning shoppers based on returning.

I did recently try to send back a lipstick to Beauty Pie, they have cut off their phone support and never responded to my email. I didn’t per-sue it. I gave up and ended up keeping the lipstick actually I ordered in error. I took that as my fault.

Then in the hair dresser I heard another funny story of someone sending product back to Charlotte Tilbury and the brand asking for the free samples included with the order back before issuing the refund. Yikes. It seems too many people are taking this proverbial piss, placing an order, for the freebies and then sending the main item back for the refund.

They are onto us ladies, gents and anyone else who loves beauty supply shopping.

The time has come when discounts, offers, free shipping, gift cards, free gifts and free returns all things to encourage us to purchase, have to stop. We’ve taken advantage and now we’ve got no money to indulge ourselves on whims and fancy (but are still in the habit of shopping opps) the brands are slowly but surely taking away our ability to just take it back.

Part of me thinks how dare they but part of me recognises this behaviour is NOT sustainable for any business.

I do like NK Space and I am always in the one in St John’s Wood High St, or this one on Cheapside in the City.

It’s my lunchtime pursuit. Shopping for make up and cosmetics.