Fat Francis / 30 January 2025 / Categories: Food & Drink, Pubs

The Black Horse Market Bosworth

Nothing is more frustrating when you have to give up something you like because you’ve been treated badly but when you raise it with the business, your truth doesn’t match theirs and they don’t accept your issue, or acknowledge your feelings, then you kinda wish you hadn’t said anything because now you cannot go back.

This is what happened to me at the Black Horse in Market Bosworth, a lovely spot for a delicious Sunday Lunch. It was a place I enjoyed regularly, at least once or twice a month for a couple of years. The homemade soups they have to start were something I always looked forward to.

Then we had one issue we raised that went unacknowledged and we literally could not believe it. We had given so much business, we were on first name terms with the staff, had even exchanged gifts with them and one complaint and we were persona non gratis.

Be careful when you complain about something you really like, you might not get the response you were hoping for.

I think big businesses have pandered to customers by offering compensation that some people have become trained in the art of complaining to receive something free and small business has got savvy, maybe why in this case what we took issue with fell on deaf ears.

For us it wasn’t the case, we had a genuine issue which could have been resolved with a bit of diplomacy. Instead we just never went back.