Poppy / 30 July 2025 / Categories: Services, Opinions, Internet, Online Retail, Web Companies

My Amazon account no one would believe what just happened

Why I had to share the experience of one of the largest corporations with 82% of the UK population signed up

I have to write and share about the most crazy experience I’ve just had with my Amazon account and Amazon customer service.

I have an Amazon prime account I use to subscribe to movies. And have had for years, probably over a decade.

I don’t shop very often on Amazon, I bought a book about about 18 months ago and before that some random hair product I couldn’t source anywhere else however when I recently tried to login to my account to shop I was unable to complete the two step verification because the credit card on file is old and a new one has since been added to the account.

So I called customer service on 808 145 3768

to try and gain access to my Amazon account.

The customer service representative told me my only options were to

1. sign up to Amazon with a different email address which I don’t have and didn’t want to open a new email just for that

2. Close down my account completely which would mean my Amazon prime account for TV would be deleted and I would have to reconnect my TV to a new account, something I didn’t want to do either

So the outcome of the 30 minute phone conversation with Amazon was there was absolutely nothing they could do to allow me access to my account through their two step verification of an outdated credit card number, which actually is no longer the credit card they have on file.

When I realised I did of course have an active Amazon prime account. TV subscription, I checked my bank to see the last billing from Amazon was only a few days ago so I made the leap that even though the credit card number they were asking me to verify was completely incorrect and long gone I took a chance and inputted the expiry date of the current credit card on file online and hey presto the account was activated once again, even though the numbers didn’t match and I was signed in quite by chance. A complete fluke.

The interesting part of the customer service call was the agent couldn’t do anything to help me that didn’t involve either signing up for a new account completely with a different email, or closing the active account and resigning up with the same email that would mean closing down the active Prime account.

I ended up telling him not to worry I’d just have to find somewhere else to shop and the call ended with him asking me if there was anything else he could help me with.

And that’s technology and the biggest e-commerce company on the planet.

I’ve got my account back but I am not sure I could shop with Amazon after this crazy experience.

I had to close this snoop by sharing the first paragraph on the about us page for Amazon

“Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We strive to be Earth’s most customer-centric company, Earth’s best employer, and Earth’s safest place to work.”